FREQUENTLY ASKED QUESTIONS
Q: Are reservations required?
A: Guests can make reservations through our online booking system, Tock. After opens at 4 p.m., Tuesday through Saturday. Reservations are required for special events, but are not required to eat and drink in After lounge. Walk-ins are welcome.
Q: When do reservations become available?
A: We take reservations two months in advance, typically releasing reservations at 9 a.m. Central Time on the first Tuesday of each month. For example, February reservations will be released on the first Tuesday in December. We will announce reminders in our Insiders Club newsletter, which you can sign up for on our home page. Reservations are made through our online booking system, Tock. We recommend creating a Tock profile before the reservation release date.
Q: Is a reservation deposit required for After?
A: To make a reservation at After, a credit card is required. In the event of a cancellation or no-show, a $50 per-person fee will be charged to that card. For reservations in the Observatory, a deposit is required.
Q: How close are After lounge and The Canvas to Ever restaurant?
A: After and The Canvas by Ever are right next door to Ever, in the same building.
Q: How can I add an After reservation to my Ever reservation?
A: Please book your Ever and After reservations separately on Tock.
Q: Does After serve food?
A: Yes. Guests can eat a full meal, or enjoy small plates and caviar with cocktails. Dinner is served until 10 p.m. Tuesday - Thursday. On Fridays and Saturdays, we offer a late-night menu from 10 p.m. to midnight.
Q: How long does my reservation last?
A: Your seats are reserved for two hours. Please note that last call is at midnight.
Q: What if I’m running late?
A: For After lounge reservations, we will hold your seats for 15 minutes. Please let us know if you are running late but are still planning to come by emailing frontservices@after-lounge.com.
For ticketed events, please arrive when you can. Depending on when you arrive, you may miss some of the event offerings.
Q: Does After sell gift cards?
A: Yes. We sell e-gift cards redeemable at After on the night of your experience. Please visit this page to buy an After e-gift card. Note: The Tock system does not accept After gift cards as payment for a reservation deposit. And After reserves the right to limit gift card use to one per reservation.
Q: Do you accommodate food allergies or dietary restrictions?
A: At After, we will try to accommodate dietary restrictions and allergies but cannot guarantee we will be able to do so. Please tell us about allergies when you are ordering.
On cross-contamination: We cannot guarantee a 100% allergen-free environment. Despite our best precautions, cross-contamination can occur before the food reaches After, during packaging and handling by our suppliers. Therefore, After cannot accommodate guests whose serious allergies are triggered by cross-contamination.
Q: My plans have changed, can I cancel or postpone my reservation?
A: All deposits are final and non-refundable. If you would like to transfer your reservation, please visit Tock's help center.
For ticketed events, all deposits are final and non-refundable.
Q: What are my transportation options?
A: After is located in the West Fulton Market area of the West Loop, at 1338 W. Fulton St. in Chicago. The closest L stop is the Ashland stop on the Pink and Green Lines. Taxis, Lyft and Uber serve the area.
Guests may use the parking garage in our building. The garage entrance is on Ada Street, just north of Fulton Street. We also offer valet parking: $25 for up to four hours.
Q: Is there a dress code?
A: There is no dress code. We do find that most of our guests wear business casual/cocktail attire, but wear whatever you are comfortable in.
Q: Why am I being charged a service charge?
A: We include a 3% service charge as part of your After experience. This charge helps provide benefits for our employees. Gratuity paid on the evening of your reservation is at the discretion of each guest and is greatly appreciated. 100% of any gratuity is paid to non-salaried, front-of-house employees who are directly in service of customers in strict accordance with the Fair Labor Standards Act. Most ticketed events carry a higher service charge as specified in the reservation process.
Q: Is there a waitlist?
A: Yes, if your desired reservation is unavailable, an option to be placed on a waitlist is available through Tock.
Q: Is After ADA-accessible?
A: Yes, After lounge is ADA-accessible.
Q: Can After host my private event?
A: Yes. We have many options for private events — at After, in our spacious new room next door called The Canvas by Ever, on our outdoor rooftop terrace and in Ever restaurant. We can accommodate from 8 to 150 guests in various spaces throughout our building at 1338 W. Fulton St.
Q: I’ve read this FAQ but still have a specific question. Can I contact After directly?
A: Yes, please email us at info@after-lounge.com. Your email will be returned within 24 hours.